Your Privacy is Our Priority
Terra Nova Scales is dedicated to safeguarding your personal information with comprehensive data security measures and transparent practices, adhering strictly to Canadian privacy laws.
Our Commitment to Your Privacy
At Terra Nova Scales, we understand the importance of your personal information. Our privacy policy outlines the scope of data collected and its application to your use of our website and services. We are fully committed to compliance with Canadian privacy law, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA), and strive to meet international privacy standards.
This policy is regularly reviewed and updated to ensure its effectiveness and to reflect any changes in legislation or our operational practices. For any questions or concerns regarding your privacy or our practices, please do not hesitate to contact us at [email protected].
What Information We Collect and Why
To provide you with exceptional eco-tourism experiences and educational workshops, we collect certain types of information:
- Personal Information: Includes booking details (name, address, payment info), contact information (email, phone number), and emergency contacts. This is collected to process your tour reservations, communicate with you about your expeditions, and ensure your safety.
- Website Usage Data: We utilize standard analytics tools and cookies to understand how our website is used. This non-personally identifiable data helps us improve site functionality, user experience, and content relevance. You can manage cookie preferences in your browser settings.
- Photography & Marketing Consent: During tours, we may capture photographs or videos for promotional purposes. Your consent is explicitly obtained before any such material featuring you is used. Participation is entirely optional and will be discussed prior to any photography.
- Optional Information: Occasionally, we may request voluntary feedback or preferences to customize our offerings and enhance our programs. This data is used solely for internal improvement and is never mandatory.
How We Use and Protect Your Information
Your privacy is paramount. Terra Nova Scales uses your collected information strictly for the purposes outlined below and maintains robust protection measures:
- Booking & Communication: Your personal details are used to process tour bookings, send confirmations, provide updates, and communicate essential information related to your expedition.
- Limited Sharing: We do not sell or rent your personal information to third parties. Information is only shared with trusted service providers (e.g., payment processors, local guides) when absolutely necessary, under strict confidentiality agreements, and only to fulfill the services you have requested.
- Marketing Preferences: We offer clear opt-in and opt-out options for marketing communications. You can adjust your preferences at any time through your account settings or by using the unsubscribe link in our emails.
- Data Retention & Security: We retain your data only for as long as necessary to provide services, meet legal obligations, and for reasonable business purposes. All data is stored on secure servers with advanced encryption and access controls to prevent unauthorized access, disclosure, alteration, or destruction.
Your Privacy Rights and Choices
Under Canadian privacy laws, you have specific rights regarding your personal information:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Correction: You can request corrections to inaccurate or incomplete personal data.
- Right to Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Communication Preferences: You can manage your communication preferences and unsubscribe from marketing emails at any time.
- Complaint Resolution: If you have concerns about our privacy practices, please contact us directly. We are committed to resolving any complaints promptly and fairly.
To exercise any of these rights or for any privacy-related questions, please contact our Privacy Officer at [email protected] or call us at (416) 555-0187.